Effective April 13, 2026
Welcome to DecisionLedger AI™. These Terms of Service (“Terms”) govern your access to and use of the DecisionLedger platform, including our website, APIs, plugins, marketplace, integrations, AI assistants, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms.
By creating an account or using the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and “you” refers to both you individually and the organization.
DecisionLedger is a decision intelligence platform that provides structured decision modeling, analytics, governance tools, and AI-assisted analysis. The Service includes, but is not limited to:
The Service is a decision support tool only. All model outputs, recommendations, scores, rankings, forecasts, and analyses generated by the platform (“Outputs”) are provided solely for informational purposes. Outputs do not constitute legal, financial, HR, medical, or professional advice of any kind.
You are solely and exclusively responsible for all decisions and actions taken based on or informed by Outputs from the Service. DecisionLedger AI does not make decisions on your behalf. The platform executes logic, models, and configurations that you select and configure. Any decision to act on an Output — including but not limited to hiring, termination, promotion, compensation, discipline, leave administration, resource allocation, or any other employment or business action — is made entirely at your own discretion and risk.
DecisionLedger AI assumes no responsibility or liability for:
You acknowledge that decision models may contain inherent limitations, biases, or errors. You are responsible for independently validating all Outputs before taking action, consulting qualified legal and professional advisors as appropriate, and ensuring compliance with all applicable laws and regulations. No Output should be used as the sole basis for any consequential decision.
DecisionLedger AI is not a law firm, HR consultancy, financial advisor, or professional services provider. Nothing produced by the Service constitutes legal advice, HR advice, employment advice, financial or investment advice, or regulatory certification. You must consult qualified professionals before acting on any Output, particularly for decisions affecting employment, compensation, benefits, compliance, or legal obligations.
Litigation and Legal Analysis Models. Certain models within the Service, including but not limited to the Litigation Defensibility Simulator, may generate outputs that reference legal concepts such as opposing counsel challenges, litigation risk scores, defensibility probabilities, or settlement ranges. These outputs are mathematical simulations based on user-supplied inputs and general statistical patterns. They do not constitute legal analysis, litigation strategy, legal opinions, or the practice of law in any jurisdiction. No attorney-client relationship is created by use of these models. You must not rely on such outputs as a substitute for advice from a licensed attorney. DecisionLedger AI expressly disclaims any representation that these models are suitable for making litigation decisions without independent legal counsel.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account. We use AWS Cognito for authentication and support SSO/SAML for enterprise customers.
The Service is offered under subscription plans as described on our Pricing page. Subscriptions renew automatically unless cancelled before the renewal date. Fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days’ notice. Enterprise agreements may include custom terms.
You agree not to:
The Service, including all software, models, algorithms, documentation, and branding, is owned by DecisionLedger AI and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service during your subscription term. You retain ownership of all data you upload to the platform.
Marketplace content: Publishers retain intellectual property rights to plugins they list on the Marketplace, subject to the license granted to consumers. Consumers receive a non-exclusive, non-transferable license to execute Marketplace plugins within the Service.
AI-generated outputs: DecisionLedger does not claim ownership of AI-generated Outputs. However, we make no representations or warranties regarding the intellectual property status of AI-generated content. You are solely responsible for determining the suitability and IP implications of any AI-generated Output.
The Plugin Marketplace allows users to publish, browse, consume, and rate decision model plugins.
The Service allows enterprise customers to upload and execute custom plugin code within the platform sandbox.
The Service provides programmatic API access for AI agents and MCP (Model Context Protocol) tool servers.
The Service includes board portal and committee governance features for managing organizational decision-making bodies.
The Service supports bidirectional integration with third-party systems (HRIS, financial platforms, etc.) via OAuth-connected connectors.
The Service includes AI-powered features that may suggest, draft, or execute actions on your behalf.
The Service integrates government and third-party data sources for market benchmarking.
We process your data solely to provide and improve the Service. Your data remains yours. We act as a data processor on your behalf and will process data in accordance with our Privacy Policy and any applicable Data Processing Agreement. We do not sell your data or use it for purposes unrelated to the Service.
Government data sourcing: The Service fetches data from publicly available government APIs (FRED, BLS, Census, SEC EDGAR) for benchmark comparisons. This data is cached within our infrastructure and not shared with other tenants beyond anonymized peer aggregations.
Sub-processors: We use third-party sub-processors to deliver the Service. See Section 26 (Sub-Processor Disclosure) for the current list.
If you are a HIPAA Covered Entity or Business Associate, you may execute a Business Associate Agreement (BAA) through the Confidentiality Settings in your admin dashboard. When a BAA is in effect and healthcare domain is enabled:
Plugin execution is blocked when healthcare domain is active but no signed BAA is on file. The BAA does not take effect until electronically signed by an authorized administrator. DecisionLedger operates as a Business Associate under HIPAA and will comply with the terms of the executed BAA.
Each party agrees to maintain the confidentiality of the other party’s confidential information and not to disclose it to third parties except as required by law or as necessary to perform obligations under these Terms. Your scenario data, model configurations, and decision outputs are treated as confidential information.
Your data is never used to train, fine-tune, or improve AI models. All AI inference is performed via Amazon Bedrock within our VPC. No customer data — including inputs, outputs, prompts, or completions — is transmitted to any model provider for training purposes.
All AI inference runs within our AWS Virtual Private Cloud (VPC) via Amazon Bedrock. Decision data, model inputs, and AI-generated outputs never leave the AWS cloud boundary. No third-party API calls are made with customer data. Data boundary enforcement is applied at the execution runtime layer, not via external proxy.
DecisionLedger is designed to support attorney-client privilege designation on individual decisions. When a decision is designated as privileged, the Service is designed to exclude it from analytics aggregation, AI training pipelines, and non-authorized access. Counsel directives with cryptographic attestation hashes are designed to create a privilege chain intended to support privilege log production. These features are technical tools and do not guarantee that any particular communication or work product will be deemed privileged by a court. Privilege determinations remain the sole responsibility of qualified legal counsel.
Tenants may enable zero-retention mode, under which plugin execution inputs and outputs are computed in memory and returned to the user but are not persisted to storage. Only audit metadata (execution timestamp, plugin identifier, run identifier, and integrity hash) is retained. Zero-retention mode is configurable per-tenant by administrators.
Users may mark individual AI assistant conversations as confidential and apply one of two confidentiality policies:
Confidentiality marking is user-initiated and reversible until zero-retention deletion occurs. DecisionLedger does not access, review, or use confidential conversation content except as required by law or to maintain platform security. Confidential conversations are excluded from administrative access and analytics aggregation.
Confidentiality obligations under this Section 20 survive termination or expiration of these Terms for a period of five (5) years.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL OUTPUTS, MODELS, PLUGINS, INTEGRATIONS, BENCHMARK DATA, AI-GENERATED CONTENT, DOCUMENTATION, AND ASSOCIATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.
DECISIONLEDGER AI EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, DECISIONLEDGER DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE, RELIABLE, COMPLETE, OR UNBIASED; (C) ANY DEFECTS WILL BE CORRECTED; (D) THE SERVICE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; (E) AI-GENERATED OUTPUTS WILL BE FREE FROM HALLUCINATIONS, FABRICATIONS, OR ERRORS; (F) BENCHMARK OR GOVERNMENT DATA WILL BE CURRENT, COMPLETE, OR FREE FROM OMISSIONS; (G) MARKETPLACE PLUGINS PUBLISHED BY THIRD PARTIES ARE SAFE, LAWFUL, OR FIT FOR ANY PURPOSE; OR (H) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM DECISIONLEDGER OR THROUGH THE SERVICE, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. YOU ACKNOWLEDGE THAT YOU HAVE NOT RELIED ON ANY REPRESENTATION OR WARRANTY NOT EXPRESSLY SET FORTH IN THESE TERMS.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, the duration and scope of any warranties is limited to the minimum extent permitted by applicable law.
To the maximum extent permitted by law, DecisionLedger AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, including but not limited to damages arising from:
Our total aggregate liability for all claims arising from these Terms shall not exceed the total amount you actually paid to DecisionLedger AI for the Service during the 12 months immediately preceding the event giving rise to the claim.
You agree to defend, indemnify, and hold DecisionLedger AI harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from: your use of the Service; any decisions or actions taken based on Outputs; employment actions or policy enforcement informed by the Service; your violation of these Terms; legal or regulatory violations; or any third-party claims related to your decisions. This obligation survives termination of these Terms.
Neither party shall be liable for any failure or delay in performing obligations under these Terms caused by events beyond its reasonable control, including but not limited to: natural disasters, acts of government, pandemic, war, terrorism, third-party cloud provider outages (including AWS), internet disruptions, power failures, labor disputes, or cyberattacks. The affected party shall provide prompt notice and use reasonable efforts to mitigate the impact.
Informal resolution: Before initiating any formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of thirty (30) days after written notice of the dispute.
Binding arbitration: Any dispute not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall take place in San Francisco, California.
Class action waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.
Small claims exception: Either party may bring a claim in small claims court if the claim qualifies.
The following third-party sub-processors are used to deliver the Service:
We will notify you of material changes to our sub-processor list at least 30 days in advance.
The Service, including any related software, documentation, technical data, and AI-generated outputs, may be subject to U.S. export control laws and regulations, including the U.S. Export Administration Regulations (“EAR”), and economic sanctions administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”), as well as comparable export control and sanctions laws of other jurisdictions.
You represent, warrant, and covenant, on a continuing basis, that:
You agree to defend, indemnify, and hold DecisionLedger harmless from and against any claim, loss, penalty, fine, or liability arising from your violation of export control or sanctions laws. DecisionLedger reserves the right to suspend or terminate your access to the Service immediately, without notice, if it reasonably determines that continued access would cause DecisionLedger or its affiliates to violate applicable export control or sanctions laws. Any such suspension or termination shall not entitle you to a refund of prepaid fees.
Either party may terminate these Terms at any time. You may cancel your subscription through your account settings or by contacting support. We may suspend or terminate your access if you violate these Terms. Upon termination, your right to use the Service ceases immediately. We will make your data available for export for 30 days following termination.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.
We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
If you have questions about these Terms, please contact us at legal@decisionledgerai.com.